Because every Southern Polished Planks item is made to order, we do not accept returns, exchanges, or cancellations, and all sales are final.
That said, we want you to be happy with what arrives at your door. If there is a problem with your order, please contact us within 24 hours of delivery and let us know what happened. Photos may be requested so we can better understand the issue.
We’ll review the situation and work with you to determine an appropriate resolution when warranted. Depending on the circumstances, this may include a repair, replacement, store credit, or another solution at our discretion.
Please keep in mind that many of our products are made from natural wood and wood-based materials. Variations in grain, color, knots, texture, and other natural characteristics are expected and are not considered defects. Handmade items may also have slight variations from the product photos — that’s part of what makes each piece uniquely yours.
We take great care in making and packaging every order, and if something genuinely goes wrong, we want to know about it so we have the opportunity to make it right.